Charlie Bears Specialist Shop
We post Australia wide using Australia Post eParcel, this includes on-line tracking & signature on delivery. All postage is calculated automatically by weight using current Australia Post rates.
Express Post is also available upon request, please email for a quote if you require Express Post.
If you want to check what your postage costs will be add your items to the shopping cart, click on the "Calculate Shipping" type in your post code or zip code, select your country and click calculate, this will give you the postage charges for your order.
Adding items to your cart to check postage does not commit you to buy them, you can easily remove or add items to your cart as you wish.
We ship Internationally using Australia Post Pack & Track to the following countries
New Zealand, United Kingdom, United States, Canada, China, Germany, Ireland, Israel, Malaysia, Singapore & Spain.
If you require an order to be sent to a country that is not listed above then please email us as we also ship to most countries worldwide using Australia Post Express Post International when orders are over 2kg.
All orders include on-line tracking and for those posted to destinations within Australia will need to be signed for upon delivery.
Once your order has been dispatched you will receive an email that includes the tracking number & approximate number of business days for delivery of your order. If your order has not arrived in the amount of days stated on your email please check the tracking at Australia Post Tracking any problems please contact us.
Q:Why does my tracking still show Maryborough Post?
A:When your order is dispatched it is collected from us by Australia Post and taken to the local delivery centre which is Maryborough Post, where it is scanned. Your parcel is then loaded onto the truck or plane to be sent to you. Australia Post do not scan your parcel again while it's still on the truck or plane in transit. So the tracking information will continue to say "Maryborough Post" until your parcel is unloaded again, which for parcels within Australia it will be on arrival at your local delivery depot and for International parcels it will be when your parcel reaches the International despatch depot.
All prices on the Teddy Bear Cottage website are shown in Australian Dollars AUD.
Stock Availability & Order Processing
All itmes that appear on our website with an button next to them are in stock & current stock levels appear on each item. We endeavour to ship all orders within 24hrs or on the next business day from payment being received on order placed. There may be a slight delay though during peak periods.
We want you to be 100% happy with your purchase so we offer no hassle returns!
If for whatever reason you are not 100% happy with your purchase then please contact us within 7 days from the receipt of your purchase to arrange your return and we will gladly refund the purchase price of the product.
1. Contact us so we can email you your return pre-paid postage label, postage charges will apply for change of mind returns.
2. All items must be returned to us in the same brand new, unused & saleable condition as when the item was shipped to you. Boxed items must be still sealed in their box. Bags & all accessories relating to the item that were included in with your order need to also be returned and all tags & labels need to be still attached to the items and in new condition.
Returns my be refused and sent back to you if not received back in above stated condition.
Colours of any of our items may appear different on your computer due to the different screen resolution settings from computer to computer. So there may be a colour variance from how you see the item on your computer to seeing it in person.
All measurements shown for an item on the website are the measurements that have been supplied by the manufacturer. Bears & Toys are generally measured from head to toe.
- Visa/ MasterCard on website or by phone
- Bank Deposit to our ANZ account (Australia Only)
- Australia Post Money order (Australia Only)
- Cash on Pick Up (Fraser Coast QLD area only)
The Teddy Bear Cottage website is comprised of various web pages operated by Teddy Bear Cottage.
The Teddy Bear Cottage website is offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Teddy Bear Cottage website constitutes your agreement to all such terms, conditions, and notices.
Privacy & Security
Your privacy & security is important to us, we will never share, sell or disclose your personal information or email address with anyone. And our website shopping cart is 128 bit encryption so you can be assured that all your details are safe and secure. Also we do not store any customer payment information, all information is deleted or destroyed after your payment has been processed.
We endeavour to keep all information on the Teddy Bear Cottage website accurate and up to date at all times however we cannot be considered to be absolutely accurate at all times and do not claim to be. We reserve the right to make changes to prices and any website content at any time and without prior notice and at our sole discretion.